Frequently Asked Questions
Everything you need to know about your shopping experience with Naughty by Nature.
How will my order be packaged for shipping?
We prioritize your privacy. All orders are shipped in plain, unmarked cardboard boxes or mailers with no mention of our store name or contents on the outside label.
What is your return policy for intimate apparel?
For hygiene and safety reasons, intimate items such as lingerie and hosiery cannot be returned once the sealed packaging has been opened. If you receive a defective item, please contact our support team within 14 days.
How do I know which size to choose?
Each product page includes a detailed size chart specific to that brand. We recommend measuring yourself and comparing your results to the guide to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and discreet billing options. Your bank statement will show a neutral billing descriptor for added privacy.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. We also offer expedited shipping options at checkout if you need your items sooner.
Are your materials skin-safe?
Yes, we curate our collection to include high-quality, body-safe materials. Detailed information about fabric composition and materials can be found in the product description for each item.